Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to a repair or replacement if a product isn't of acceptable quality and the failure isn't a major one.

Faulty, damaged or not as described

Contact us through our Contact page within 30 days of delivery with your order number and a photo or short video. We'll refund or replace it. You won't need to send it back.

30-Day Fur-Free Guarantee

If your pet hair roller doesn't pick up your pet's hair, tell us within 30 days of delivery (a photo or short video helps) and we'll refund you. No return needed.

Change of mind

We don't offer refunds for change of mind (for example, ordering the wrong quantity). This doesn't affect your rights above.

How refunds are paid

Refunds go back to your original payment method within 5–10 business days of approval.